Billing FAQ (Frequently Asked Questions)

Q. I am coming to your facility next week for a procedure, how much is it going to cost?

A. Call the department in which the procedure is to be performed or pre-admitting if you are having a surgical procedure.

Q. I have overpaid my account and a refund is now due to me, when should I expect to receive it?

A. Refunds are requested from the billing department to the accounting department. The accounting department processes the refund checks approximately every two weeks. Depending on when your refund was submitted, it could take up to three weeks for refund.

Q. I disagree with the charges on my account, whom should I contact?

A. The patient representative at 707-961-4700 or 707-961-1234 extension 700.

Q. How do I know when it is time for me to pay?

A. Once a month patient will receive a statement with a message in the body of the statement which may read “all payers or insurances have paid, please send in balance today.” All accounts have their own billing number and balance based on the date of service. If any questions regarding balance, please feel free to call the billing office at 707-961-4700 or 707-961-4684.

Q. Where can I pay my hospital bill?

A. Payments can be made at the hospital or at the billing office located in the Patient Services Building on the MCDH campus.