Archive for the ‘Patient Relations’ Category

The Corridor to Imaging Is Finally Open!
—Posted Tuesday, November 8th, 2011 at 8:41 pm—

Bonnie, Roni, Linda and Shelly in the New Corridor

Bonnie, Roni, Linda and Shelly in the New Corridor

For the first time in over 5 years, MCDH diagnostic imaging patients do not need to go outside in order to obtain an MRI from our hospital.  Also, for the first time in over 3 years, patients do not need to go outside for a CT Scan!  On October 28, the new connecting corridor from the main hospital to the Diagnostic Imaging Center was officially opened.  Thank you to Gus Killion, Linda Dutcher and our General Contractor, JLK, for getting this VERY important piece of the new building completed.  It’s supposed to rain this week.  But our patients and our staff will be dry!

Posted in Diagnostic Imaging, Patient Relations | Comments Off

Helping Hands of Case Management
—Posted Thursday, August 4th, 2011 at 7:31 pm—

Kitty Bruning, Case Manager

Kitty Bruning, Case Manager

I always look forward to my Adopt a CEO Day, or as some have called it “Bring Your CEO to Work” Day.  This week I spent an entire day working with our Case Managers, Phil Sullivan, Kitty Bruning and Ann Marie Cesario.  I soon learned that Case Managers hold the keys to helping our hospital patients (and their families and loved ones) make it through the , sometimes difficult, maze of services offered by our hospital.  They are also invaluable members of the team in assisting our doctors and nurses to accomplish their jobs.   It is not unusual for a patient to receive services in our Emergency Department, ICU, Medical/Surgical Unit and even our Swing beds.  All in one stay!  So it takes careful coordination and an incredible repertoire  of skills to assist in all of these areas.   (more…)

Posted in Customer Service, Employees, MCDH Clinical Services, Patient Relations | 1 Comment »

MCDH “Star” Card Employee of the Month
—Posted Tuesday, July 26th, 2011 at 7:57 pm—

Rick ChiltonMeet Rick Chilton, MCDH “Star” Card Employee of the Month for June 2011.  The “Star” Card program at Mendocino Coast District Hospital allows patients, guests, visitor, physicians, volunteers and employees to nominate MCDH employees who exemplify the spirit of compassionate care and customer service.  Rick is a very good example of such an employee.  In recent months he has received “Star” card recognition for going the extra step for our patients and visitors.  One patient said that when dealing with Rick, “I felt like I was dealing with a ‘healing hospital.’”  Another patient said that Rick assembled a medical record request in less than 24 hours and that “he is a real pro!”  Congratulations Rick.  This honor is very well deserved.

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A cup of coffee
—Posted Monday, October 19th, 2009 at 6:25 pm—

42-15655173
Coffee and so much more

Last Thursday I started my day by doing something that I really enjoy doing.  That is holding a CEO Forum with our employees.  This is an opportunity for me to find out what’s on the mind of our staff, and likewise its a great opportunity for our employees to “hear straight from the horse’s mouth” on what’s currently happening. The idea is to head off any rumors early. We had a normal CEO Forum meeting with participation from many employees who were curious to know how the hospital’s finances are doing?  what’s up with all of the painting of the building?  And updates on our robotics program and our wellness program.

As I was leaving the meeting room, I wheeled the cart out with me and stopped by the nurses station to offer our nursing staff, coffee and scones (or were they really muffins?). It’s nice for me and nice for them, for me to get an opportunity to serve them. After all, they spend all day long serving our patients. Then something really special happened. As I was wheeling my cart back towards the kitchen I bumped into a man in our hallway who was walking the hallways.   (more…)

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