I always look forward to my Adopt a CEO Day, or as some have called it “Bring Your CEO to Work” Day. This week I spent an entire day working with our Case Managers, Phil Sullivan, Kitty Bruning and Ann Marie Cesario. I soon learned that Case Managers hold the keys to helping our hospital patients (and their families and loved ones) make it through the , sometimes difficult, maze of services offered by our hospital. They are also invaluable members of the team in assisting our doctors and nurses to accomplish their jobs. It is not unusual for a patient to receive services in our Emergency Department, ICU, Medical/Surgical Unit and even our Swing beds. All in one stay! So it takes careful coordination and an incredible repertoire of skills to assist in all of these areas. (more…)
Archive for the ‘Customer Service’ Category
Helping Hands of Case Management
—Posted Thursday, August 4th, 2011 at 7:31 pm—
MCDH “Star” Card Employee of the Month
—Posted Tuesday, July 26th, 2011 at 7:57 pm—
Meet Rick Chilton, MCDH “Star” Card Employee of the Month for June 2011. The “Star” Card program at Mendocino Coast District Hospital allows patients, guests, visitor, physicians, volunteers and employees to nominate MCDH employees who exemplify the spirit of compassionate care and customer service. Rick is a very good example of such an employee. In recent months he has received “Star” card recognition for going the extra step for our patients and visitors. One patient said that when dealing with Rick, “I felt like I was dealing with a ‘healing hospital.'” Another patient said that Rick assembled a medical record request in less than 24 hours and that “he is a real pro!” Congratulations Rick. This honor is very well deserved.