Here’s another letter I’m pleased to share from a member of our community. Handwritten by the daughter of one of our patients, this letter reminds us once again of the many ways we touch lives in very meaningful ways. It is also another testimonial to the caring way members of our staff provide healthcare services — from hospital to home again.
Dear Raymond Hino,
We have received a survey letter twice and my mother, who was the patient, has a bit of dementia and doesn’t remember things very well. I would like to say that from my perspective as a daughter and her caretaker, the care I witnessed my mother receive was excellent.
There was one nurse in particular named Ashley McGuire [Medical/Surgical], who was great. She put us at ease with her manner of caring and relating to my mother. The other thing I would like to mention is the Home Health Care people who came, made it possible for me to understand how I could care for my mother in this new level.
I was so frightened at one point I was sure I couldn’t do it. There were a number of people who helped me.
The discharge person Phil Sullivan, a wonderful man, was very good at communicating information to me without having any judgmental attitude. Helen Jacobs from Multi Senior Service Program was fantastic. The physical therapists taught me about proper body mechanics and showed me how it was possible to care for my mother in ways I never would have known. Brenda Ross and Nancy Stair were their names. Also Ann Kelsey, Home Health, who helped ease my fears and helped get a better walker for safer use. My praises go out to all of them.
We are lucky to have this excellent hospital and caring staff in this community.
So even though my mother can’t navigate the survey, I wanted to let you know what I observed, experienced and felt.
Nicoline Vander Heyden